Return and Exchange Policy

We strive to ensure your complete satisfaction. If you’re not entirely happy with your purchase, our return and exchange policy is designed to make the process as simple and convenient as possible.

General Conditions
• Returns or exchanges are accepted within 14 days of the original purchase date.
• Items must be in unused, unwashed, and undamaged condition with all original tags and packaging intact.
• For hygiene reasons, certain items such as undergarments or customized pieces are non-returnable unless defective.
• Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

Returns
Online Purchases: Returns can be processed by mailing the item back to us. Visit our website to initiate the return process and download a prepaid return label.
Shipping fees for the return are non-refundable unless the item is faulty or incorrect.

Exchanges
• Exchanges are only available for the same item in a different size or color (subject to availability).
• If you wish to exchange for a different product, we recommend returning the item and placing a new order.

Refunds
• Refunds will be processed using the original payment method within 14 business days of receiving the returned item.
• For purchases made using a gift card, the refund will be issued as store credit.

Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange a replacement or full refund, including any shipping costs incurred.

How to Initiate a Return or Exchange
Log in to your account on our website, navigate to the “Order History” section, and follow the instructions to initiate a return or exchange.

Contact Us
For further assistance, please reach out to our customer service team at:
Email: elaiworldshop@gmail.com

Thank you for choosing Elai. We value your trust and are committed to providing you with the best shopping experience.